Work with internal/external stakeholders and vendor partners, which will include executing operational strategies for Halodoc’s Payments team, through proactive communication and facilitation of cross-functional projects.

Collaborate with vendor counterparts in regards to process excellence and improvements, infrastructure support.

Process and utilize metrics and analytics to make recommendations and identify continuous improvement and cost-effective solutions.

Continuously strive towards improving efficiency, reducing waste and adding value to existing processes and workflows.

Lead and facilitate innovative initiatives by developing a deep understanding of key business requirements and maximizing value from vendor partners.

Educational Qualification: Bachelor’s Degree. MBA preferred.

5-10 years of overall work experience with 3+ years in customer support and/or vendor management.

Experience working with Insurance Providers, TPA or Health Care Providers.

Excellent technical and vendor project management skills. Understanding of IT systems & past experience of working with vendors/ in-house systems.

Excellent written and verbal business communication skills; ability to absorb complex technical concepts and communicate them to a non-technical audience.

Travel requirements: Low - Medium, for business requirements.